House Rules

• Office hours: from 10:00 to 17:00 Monday to Friday / from 10:00 to 18:00 Saturdays / Sundays closed
• Office: 0034 972 65 16 30
• 24h Emergency: 0034 651 553 384 No WhatsApp calls will be answered
• E-mail 24h: info@hscalonge.com
• Phone languages: Spanish, Catalan, English and French.

The house must be vacated no later than 10:00 in the morning on the day your reservation ends, ensuring that doors and windows are properly closed.

Afterwards, the keys must be returned to the Home Service Calonge office.

If you decide to leave outside office hours, simply leave the keys inside the office mailbox.

• Clean kitchen utensils and placed in the drawer
• Empty dishwasher
• Take out the garbage
• Barbecue and grill cleaned
• Garden furniture in its original place
• If furniture has been rearranged, leave it as it was found.
• If you have rented bed linen and towels, leave them in a pile at the entrance of the house (keeping mattress protectors), the same applies to baby equipment.
• If there is any damage, notify the office as soon as possible for repair for you or future guests.

It is very important to CLOSE WELL all doors and windows when leaving the house. Also avoid leaving valuables in sight.

1. After 22:00, music outside the house is not allowed. Also not inside at very high volume. Neighbours must be respected and not disturbed, otherwise they may complain to the police and you could be fined (300 € fine).

2. Please collect the garbage daily and take it to the container. Waste attracts cats, dogs, ants and is a health risk. The smell can also be disturbing. In some areas of Calonge, door-to-door collection has been implemented. Check your area and the system in this link. If your area has door-to-door collection, check the information:

If garbage has not been collected, you must take it to the areas below:

3. In case of ANTS (very common in this area), we recommend using an insect spray available in any supermarket. If there are MANY, please contact us.
4. Please do not park in front of other people's garages or on paths.
5. Please turn off lights, heating and air conditioning when leaving the house.
6. WATER is a scarce resource and we appreciate rational use. Electricity is also very costly for the environment. We know you are on holiday, but we ask for responsible use within reason.
7. To avoid problems with the septic tank/pipes, please only flush toilet paper. Do not flush chemicals, tampons, sanitary pads, etc. If pipes are blocked due to misuse, costs will be charged.

8. The use of the POOL and any equipment in the house is under your responsibility and control. If your house has a private pool, dogs are not allowed access. Small objects such as balls or toys must not enter the pipes as they can damage the pump. Avoid bottles or objects falling into the pool.

Please do not use the pool between 24:00 and 06:00. Always be very careful with children in and around the pool.

Home Service Calonge is not responsible for accidents that may occur in or around the pool, or from the use of garden or indoor equipment such as slides or playgrounds.

It is very important not to touch any pool system elements. Each pool has its own system and it may become misconfigured.

The person responsible for pool and garden maintenance visits the house several times a week. Usually, they will not need to enter the house, only outside, but they will always identify themselves and knock on the door.

In summer, high temperatures and excessive sunscreen use can sometimes make the water less clear. In this case, contact us and we will send maintenance staff to restore it to perfect condition.

9. Home Service Calonge staff may access the house at any time to check it. We will identify ourselves and, in case of doubt, you can call our office. However, we are committed to your peace of mind and will only do so with your permission or in case of emergency.